About Unlock to reveal name
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Gender Female
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Age 33 - 37 Years
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Qualification UG Degree
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At Present Taking Subjects Not Applicable
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CBSE School Experience Below 1 Year
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Viewed 15
About me
Engineering professional with 7+ years of experience simplifying technical and process information for customers, now applying that same clarity and patience to tutoring. Certified Full Stack Python Developer with hands-on coding project experience, passionate about helping middle school students build confidence in Math, Science, and Coding through practical, real-world teaching.
Education
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2007 - 2011
SNS College of Engineering
BE-Electrical and Electronics Engineering
Bachelor of Electrical and Electronics Engineering (EEE) from SNS College of Engineering, Tamil Nadu (2007–2011), completed with distinction. This strong analytical and problem-solving foundation supports my approach to teaching Math and Science. Further strengthened by a Full Stack Python Developer certification (2024), bringing hands-on, practical coding knowledge into tutoring sessions.
Experience
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2022 - 2024
Breadfinancial
Process Analysts
• Handled customer account inquiries and ensured timely issue resolution while maintaining high customer satisfaction levels
• Conducted account verification, issue investigation, and escalation management in compliance with organizational policies
• Provided technical support for account access, online services, and system-related issues
• Collaborated with internal teams to resolve customer concerns while meeting SLA requirements -
2020 - 2021
HSBC
CCCS Representative
• Delivered customer support for banking products and services through phone and digital channels
• Performed customer verification while adhering to banking compliance and security standards
• Managed complaint resolution and escalations to ensure customer satisfaction
• Consistently achieved quality, productivity, and service targets -
2019 - 2020
Accenture
Customer Service Specialist
• Managed customer inquiries related to broadband, television, and telecommunication services
• Processed service requests, modifications, cancellations, and order provisioning activities
• Utilized Salesforce CRM and Avaya systems for customer interaction management
• Maintained SLA compliance, service quality, and customer satisfaction metrics -
2017 - 2019
24/7 ai
Customer service representative
• Supported customers with telecommunication service requests, billing concerns, and account inquiries
• Updated customer records and tracked service requests through CRM systems
• Delivered first-call resolution and contributed to customer satisfaction initiatives -
2017 - 2019
24/7 ai
Customer service representative
• Supported customers with telecommunication service requests, billing concerns, and account inquiries
• Updated customer records and tracked service requests through CRM systems
• Delivered first-call resolution and contributed to customer satisfaction initiatives -
2017 - 2019
24/7 ai
Customer service representative
• Supported customers with telecommunication service requests, billing concerns, and account inquiries
• Updated customer records and tracked service requests through CRM systems
• Delivered first-call resolution and contributed to customer satisfaction initiatives -
2017 - 2019
24/7 ai
Customer service representative
• Supported customers with telecommunication service requests, billing concerns, and account inquiries
• Updated customer records and tracked service requests through CRM systems
• Delivered first-call resolution and contributed to customer satisfaction initiatives -
2017 - 2019
24/7 ai
Customer service representative
• Supported customers with telecommunication service requests, billing concerns, and account inquiries
• Updated customer records and tracked service requests through CRM systems
• Delivered first-call resolution and contributed to customer satisfaction initiatives -
2017 - 2019
24/7 ai
Customer service representative
• Supported customers with telecommunication service requests, billing concerns, and account inquiries
• Updated customer records and tracked service requests through CRM systems
• Delivered first-call resolution and contributed to customer satisfaction initiatives